Cancel / Refund / Termination

(a) Recurring Fees

Renewal notices are emailed seven days before the actual renew date in your account. If you have a credit card on file your card will automatically be charged two days before your renewal notice is due. If your billing method is Paypal you will need to manually pay your invoice every month. All payments submitted for services are non-refundable outside our 30-day refund policy. Service will be made inactive on accounts that are not paid by the 7th day past due. The term "Account" describes all services provided to a customer as defined by the primary ownership email and physical address. SiteLanka Online reserves the right to revoke this grace period if a pattern of late payment is observed or if your payment method is listed as others. All orders made with a credit card are expected to work on the monthly renewal date each month. Any accounts made inactive for non-payment are subject to an 350LKR late payment fee. Any accounts terminated due to non-payment are subject to a 350LKR restoration fee once all past due invoices have been paid.

(b) Payment Terms

(c) Credit/Debit card and your Address on File

(d) 30-Day Money-Back Guarantee

All new SiteLanka Online Customers are eligible for the 30-day money-back guarantee on all Shared Hosting Packages upon written request, excluding VPS, Cloud Server, Dedicated Servers and Domain Name Registrations. The definition of a new customer is one who has never purchased services from Sitelanka online in the past. Also, if a customer purchases a 2nd, 3rd, etc. hosting package and wishes to cancel this particular package they are not eligible for a refund. If you exceed your bandwidth limit within the first 30 days of service, you are not eligible for the 30-day money-back guarantee. If the TOS/AUP agreed upon when ordering has violated, this voids your eligibility for the 30-day money-back guarantee. Sitelanka Online reserves the right to deny the refund if we feel abuse of services has occurred.

(e) Payments (Dedicated Servers, VPS, Any Cloud Server)

We do not offer a 30-day money-back guarantee on Dedicated Servers. Renewal notices are emailed seven days before the service due date. If your billing method is Paypal you will need to manually pay your invoice every month by the due date at 12 PM. All renewals made with a credit card are expected to work on the day your card is charged. In the event you fail to pay your invoice by the due date, we reserve the right to suspend your entire account and a late fee of 500LKR applies. The term "Account" describes all services provided to a customer as defined by the primary ownership email and physical address. If your invoice is still not paid by the 1 day past the due date on the invoice, we reserve the right to terminate your service entirely and reformat your server.

(f) Bank Transfer Payment/Oversea Bank Transfer Payment

Please note that the Bank Transfer payment made by via bank may be take few days to transfer to our company account. Once the payment is confirmed, the client will receive the confirmation and subscription service.

Please be advised for renewal service, the Bank Transfer payment please make by 14 days before the service due date. SiteLanka Online are not responsible for the late payment when the service is inactive, cancelled and terminate. 

Once the payment are made, kindly send and attach the transaction proof to [email protected] and state your invoice number.

Please note that the below services are the deployment time may be taken.

(a) Shared ,SSD , NVMe, Reseller Hosting – Within 24 Hours

(b) WordPress Hosting – Within 24 Hour

(c) VPC (Virtual Private Cloud) – Within 72 Hours*

(d) VPS, Dedicated Server, Cloud Server – Within 48 Hours*

(d) SSL Certificate – Within 24 Hours

*Depend on the stock availability

For a security and user's guarantee reason, a service fee of $30/complaint will be applied to any customer with a 1 (one) verified abuse complaints in a given month. Abuse complaints are defined as documented issues that are confirmed violations of these terms of service and to be a result of customer, or customer's, web hosted content or information.

A service fee of $125/hour will apply for investigation and corrective work performed by Sitelanka Online to resolve SPAM violations.

*Sitelanka Online has the full right to terminate the service without any reason, notice and non-refundable.

You represent and warrant to Sitelanka Online that: Your content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person and that You own Your account content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within Your server account. You also represent and warrant that the server content being hosted by SiteLanka Online shall not be used in connection with any illegal activity.

Prohibited Activities:

-not to violate the laws, regulations, ordinances or other such requirements of any applicable Federal, State or local government.

-not to transmit any unsolicited commercial or bulk email, not to be engaged in any activity known or considered to be spamming or Mail Bombing.

-not to make any illegal communication to any Newsgroup, Mailing List, Chat Facility, or another Internet Forum.

-not to store or upload to host personnel files, backup, photos and videos from your holidays, movies, mp3’s and any other files not related to your activity.

-not to make, attempt or allow any unauthorized access to SiteLanka Online website, servers, your own hosting account or the account of any other customers of Sitelanka Online.

-not to allow any remote code execution of malicious software through the hosting account provided by Sitelanka Online.

-not to cause denial of service attacks, port scans or other endangering and invasive procedures against Sitelanka Online servers and facilities or the servers and facilities of other network hosts or Internet users.

-not to forge the signature or other identifying mark or code of any other person or engage in any activity to attempt to deceive other persons regarding the true identity of the User.

-not to use Sitelanka Online services to host any website, other content, links or advertisements of websites that: infringe any copyright, trademark, patent, trade secret, or other proprietary rights of any third party information; contain nudity, pornography or other content deemed adult related; profess hatred for particular social, ethical, religious or other group; contain viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of a computer or a person's property; contain warez; contain any kind of proxy server or other traffic relaying programs; promote money making schemes, multi-level marketing or similar activities; contain lottery, gambling, casino; contain torrent trackers, torrent Portals or similar software; violent or encouraging violence.

-not to upload unacceptable material which includes: IRC bots, warez, image, file storage, mirror, or banner-ad services, topsites, streaming, Escrow, High-Yield Interest Programs (HYIP) or related sites, investment sites (FOREX, E-Gold Exchange, etc), bitcoin miners, sale of any controlled substances without providing proof of appropriate permit(s) in advance, AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacking focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts.

-not to engage in or to instigate actions that cause harm to Sitelanka Online or other customers. Such actions include, but are not limited to, actions resulting in blacklisting any of Our IPs by the any online spam database, actions resulting in DDoS attacks on any servers, etc. Sitelanka Online reserves the right to refuse service to anyone upon Our discretion. Any material that in SiteLanka Online judgment, is either obscene or threatening is strictly prohibited and will be removed from Sitelanka Online servers immediately with or without prior notice and may lead to possible warning, suspension or immediate account termination with no refund. You agree that We have the sole right to decide what constitutes a violation of the acceptable policy use described above as well as what is the appropriate severity of any corrective action to be applied. In the event that a violation of Our Acceptable Use Policy is found, SiteLanka Online will take corrective action upon our own discretion and will notify You. SiteLanka Online decision in such case is binding and final, and cannot be a subject of a further change. SiteLanka Online cannot and shall not be liable for any loss or damage arising from Our measures against actions causing harm to SiteLanka Online or any other third party. We have the right to terminate each and any hosting account that has been suspended for any reason for more than 14 calendar days after the suspension date, unless You has taken corrective measures to remove the initial suspension threat or violation. Any backup copies of the hosting account will be permanently deleted upon termination and no refund will be due. SiteLanka Online will not be liable for any loss or damages in such cases.

-At its discretion, Sitelanka Online can remove any content we determine to be prohibited by this agreement or our Terms and Conditions. No backups will be kept of removed content.

All services offered by Sitelanka can only be used for lawful purposes. Local laws in Sri Lanka , Germany , Singapore and United States apply depending on the location of the country. The customer agrees to indemnify and hold Sitelanka harmless from any claims arising from the use of our services. The use of our services is not to violate copyrights or trademarks. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer to sell counterfeit, any trademarked goods will result in the immediate suspension of your account. If you believe your copyright or trademark rights are being infringed, please send an email with the required information. If the application is a licensing matter, additional documentation may be required.

Under no circumstances is it allowed to host any kind of adult content on the servers, child pornography, warez content or crypto-mining.

Your plan’s disk space is solely for hosting the files necessary to make your website work. You are not allowed to host personal files, backup, photos and videos from your holidays, movies, mp3’s and any other files not related to your activity. Systemadmin has the right to delete the content without any period of notice.

ZERO Tolerance punish for the users host, storage and perform kind of malware, phishing, viruses, trojan, or and kind of harmful server content. The user shall be banned and terminate immediately. The reseller will be warned and if the reseller trying to help the banned user restore the account, the reseller shall be banned and terminate immediately. (Included under reseller related clients will be to terminate)

If you have any doubt about the acceptance of your website, please contact us and we will be happy to help you.

2 a) ZERO Tolerance for Verbal Attacks/Content, Threaten, Violent Content

There will be zero tolerance for verbal attacks/content, threaten, violent content in the support ticket, email, reviews (especially bad reviews), messenger apps/software, or any related message. Sitelanka have the right denied the clients and banned client for permanent without period notice. All violent action is NOT eligible to request for refund and compensation.

2 b) Support Ticket/ SPAM Ticket

To brings service improvement, the support team have the right to delete and ignore any apps message including mail clients ticket where the case is not necessary to solve or reply. One client only open 1 ticket where if the case is difference, if same or related case open multiple twice there will be considered as SPAM ticket. SPAM ticket user will be punished by banned 2 days and not get any support from 1 month.