Resolution of Recent Network Connectivity Issue (Resolved) Tuesday, February 27, 2024

Dear Valued Clients,

We would like to extend our sincerest apologies for any inconvenience caused by the recent network connectivity issue experienced with our web hosting services. We understand the importance of uninterrupted access to your websites and online platforms, and we deeply regret any disruption this may have caused to your operations.

After thorough investigation and collaboration with our network infrastructure team, we have successfully identified and resolved the root cause of the issue. The problem stemmed from a temporary malfunction in one of our network routers, which impacted the overall connectivity and performance of our servers.

To address this issue and prevent any recurrence in the future, we have implemented additional redundancy measures and enhanced monitoring protocols across our network infrastructure. These measures are designed to ensure greater stability, resilience, and responsiveness of our services under varying conditions.

We want to reassure you that maintaining the reliability and performance of our hosting services remains our top priority. We greatly appreciate your patience and understanding as we worked to resolve this matter swiftly and effectively.

Should you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team. We are here to assist you 24/7 and are committed to providing you with the best possible hosting experience.

Thank you for your continued trust and partnership.

Warm regards,

Kanishka Madhubhashana

CEO / Founder

Sitelanka Online (PVT) .ltd | Sitelanka Online limited.

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