Register & Transfer 
Tools 
Shared Hosting 
Specialized Hosting 
VPS Server 
Dedicated Server 
Email Service 
Security 
Billing 
Support 
Tools 
Company 
Support 
Tools Legal Agreement
This Web Hosting Agreement (this “Agreement”) also referenced as the Terms of Service (the “TOS”), is between Sitelanka Online (pvt) ltd , a LTD formed under the laws of the State of Sri Lanka (Sitelanka Online) and the person (individual or legal entity) whom purchases Sitelanka Online’s service and agrees to the Terms of Service during the set-up process (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Sitelanka’s Web hosting service. Sitelanka Online reserves the right to refuse or terminate service to anyone, at any time and for any reason, including but not limited to violation of Sitelanka Online's Acceptable Use Policy. Under no circumstances is Sitelanka Online responsible for any damages resulting from termination of service. Sitelanka Online reserves the right to refuse service to particular individuals or entities, at its sole discretion, with or without cause.
1. Services
Subject to the terms of this Agreement, and contingent on Customer's satisfaction of Sitelanka Online's credit approval requirements, Sitelanka Online agrees to provide the web hosting services described in the Order for the fees stated in the Order.
We strive to keep our networks operating at the highest possible level, so all of our clients benefit from it. Therefore, the following actions are prohibited:
More terms & conditions explain via Here
Cancel / Refund / Termination
2. Terms
The initial service term of the Agreement shall begin on the date that Sitelanka Online generates an e-mail message to the Customer announcing the activation of the Customer's account (the "Service Commencement Date") and shall continue for the number of months stated in the Order (the "Initial Term"). Upon expiration of the Initial Term, this Agreement shall automatically renew for the same length as the Initial Term (each a "Renewal Term") unless Sitelanka or Customer provides the other with termination notice within 7 days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the "Term."
- Recurring Fees
- Payment Terms
- Credit/Debit card and your Address on File
- 21-Day Money-Back Guarantee
- Payments (Dedicated Servers, VPS, Any Cloud Server)
- Bank Transfer Payment/Oversea Bank Transfer Payment
Renewal notices are emailed seven days before the actual renew date in your account. If you have a credit card on file your card will automatically be charged two days before your renewal notice is due. If your billing method is Paypal you will need to manually pay your invoice every month. All payments submitted for services are non-refundable outside our 21-day refund policy. Service will be made inactive on accounts that are not paid by the 7th day past due. The term "Account" describes all services provided to a customer as defined by the primary ownership email and physical address. SiteLanka Online reserves the right to revoke this grace period if a pattern of late payment is observed or if your payment method is listed as others. All orders made with a credit card are expected to work on the monthly renewal date each month. Any accounts made inactive for non-payment are subject to an 10% late payment fee. Any accounts terminated due to non-payment are subject to a minimum 350LKR restoration fee or 10% of invoiced amount as fee once all past due invoices have been paid.
All payments to SiteLanka Online are non-refundable after the first 21 days of service. Within the first 30 days of a Quarterly, Semi-Annual or Yearly paid service, you may request that it be converted to a Monthly subscription and the remaining balance will be refunded to your original payment method. If after the first 21 days of service you request the package to be converted to a different billing cycle any additional monies will be applied to your account in the form of credits and will not be refunded. Prior to paying a renewal invoice and before your renewal date, you may have your payment terms changed at no additional charge. If you wish to cancel a Quarterly, Semi-Annual or Yearly package prior to its renewal date, your package will be pro-rated to the nearest Monthly billing cycle and any remaining funds will be credited to your account. Any cancellation as the result of a violation of our TOS or AUP will be non-refundable
When an order is placed with a credit/debit card, your card is stored on file and will automatically be charged every month two days before your due date. For security purposes, your address on file with us must match the address of your credit/debit card. If this address does not match, our payment gateway will not accept the transaction. If you have a credit card on file and the transaction is declined due to the address this transaction might show up as a pending charge but will not be processed through. If you have a debit card on file and the transaction is declined due to the address your bank will pull the money out of your account but this money will be refunded back to your account by your bank. It is recommended to always store a credit card on file instead of a debit card.
All new SiteLanka Online Customers are eligible for the 21-day money-back guarantee on all Shared Hosting Packages upon written request, excluding VPS, Cloud Server, Dedicated Servers and Domain Name Registrations. The definition of a new customer is one who has never purchased services from Sitelanka online in the past. Also, if a customer purchases a 2nd, 3rd, etc. hosting package and wishes to cancel this particular package they are not eligible for a refund. If you exceed your bandwidth limit within the first 21 days of service, you are not eligible for the 21-day money-back guarantee. If the TOS/AUP agreed upon when ordering has violated, this voids your eligibility for the 21-day money-back guarantee. Sitelanka Online reserves the right to deny the refund if we feel abuse of services has occurred.
We do not offer a 21-day money-back guarantee on Dedicated Servers. Renewal notices are emailed seven days before the service due date. If your billing method is Paypal you will need to manually pay your invoice every month by the due date at 12 PM. All renewals made with a credit card are expected to work on the day your card is charged. In the event you fail to pay your invoice by the due date, we reserve the right to suspend your entire account and a late fee of 500LKR applies. The term "Account" describes all services provided to a customer as defined by the primary ownership email and physical address. If your invoice is still not paid by the 1 day past the due date on the invoice, we reserve the right to terminate your service entirely and reformat your server.
Please note that the Bank Transfer payment made by via bank may be take few days to transfer to our company account. Once the payment is confirmed, the client will receive the confirmation and subscription service.
Please be advised for renewal service, the Bank Transfer payment please make by 14 days before the service due date. SiteLanka Online are not responsible for the late payment when the service is inactive, cancelled and terminate.
Once the payment are made, kindly send and attach the transaction proof to [email protected] and state your invoice number.
3. Deployment period
Please note that the below services are the deployment time may be taken.
*Depend on the stock availability
4. Spam Complaint Fees
Effective from 20/03/2024 For the security and user's guarantee reason, we will collect the abuse fees $30 (apox. 9,000LKR) per abuse if the user triggers the abuse. For the first warning from our abuse team was not counted, if the second time receives abuse report, we will start collect the fees. The users need to pay the fees within 7 days, if failed to make payment, the server will be terminate immediately. Please note that we would not responsibility the data lost and refund. Abuse complaints are defined as documented issues that are confirmed violations of these terms of service and to be a result of customer, or customer's, web hosted content or information.
A service fee of $125/hour will apply for investigation and corrective work performed by Sitelanka Online to resolve SPAM violations.
*Sitelanka Online has the full right to terminate the service without any reason, notice and non-refundable.
5. Acceptable Use Policy (AUP)
You represent and warrant to Sitelanka Online that: Your content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person and that You own Your account content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within Your server account. You also represent and warrant that the server content being hosted by SiteLanka Online shall not be used in connection with any illegal activity.
Prohibited Activities:
6. Content
All services offered by Sitelanka can only be used for lawful purposes. Local laws in Sri Lanka , Germany , Singapore and United States apply depending on the location of the country. The customer agrees to indemnify and hold Sitelanka harmless from any claims arising from the use of our services. The use of our services is not to violate copyrights or trademarks. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer to sell counterfeit, any trademarked goods will result in the immediate suspension of your account. If you believe your copyright or trademark rights are being infringed, please send an email with the required information. If the application is a licensing matter, additional documentation may be required.
Under no circumstances is it allowed to host any kind of adult content on the servers, child pornography, warez content or crypto-mining.
Your plan’s disk space is solely for hosting the files necessary to make your website work. You are not allowed to host personal files, backup, photos and videos from your holidays, movies, mp3’s and any other files not related to your activity. Systemadmin has the right to delete the content without any period of notice.
ZERO Tolerance punish for the users host, storage and perform kind of malware, phishing, viruses, trojan, or and kind of harmful server content. The user shall be banned and terminate immediately. The reseller will be warned and if the reseller trying to help the banned user restore the account, the reseller shall be banned and terminate immediately. (Included under reseller related clients will be to terminate)
If you have any doubt about the acceptance of your website, please contact us and we will be happy to help you.
2 a) ZERO Tolerance for Verbal Attacks/Content, Threaten, Violent Content
2 b) Support Ticket/ SPAM Ticket
7. Abuse of resources
The customers are not allowed to create hosting with free domains such as .ga .cf .tk .ml etc. This is because the free domain increases abuse cases. In case you want to host a free domain, approval from our security team is needed.Such accounts which target certain geographical regions, governments, countries, where the trade and economic sanctions are restricted by the government will be blocked. Customers should run their or their client’s website only by the policies defined, be it reseller hosting, shared hosting, alpha reseller hosting plans or master reseller. Since your site will be hosted among a shared environment, making your hosting Cpanel contain limited resources as provided.
We have full rights to suspend cPanel any of the accounts that are in question. This will be done with or without giving notice. If the account is involved in resource abuse such as MYSQL, IOPS, CPU, EP or RAM.
8. Bandwidth
When the user account exceeds the bandwidth limit, we will send a notification to every user. If the user does not need to buy the extra bandwidth or upgrade the service to continue to exceed their limit, the account shall be suspended until the user takes measures to make sure that the limit wouldn’t exceed again or when the account is upgraded, whichever is earlier. The account would be reactivated within the following month.
Additional traffic will be charged with a net price of 2$ per TB For VPS/Cloud Servers.*
9. Backup policy
It is the customer's responsibilities to back up all his data on SiteLanka Online servers. SiteLanka Online no liability for any corrupted customer data or lost data. If your account or hosting is terminated then your data will not be recovered. Although backup will be provided in a shared and reseller plan. The backup means will be included in the payment plan, but in the case of VPS & dedicated, the customer needs to buy it separately.
10. Price change
We keep the complete right to change the pricing details at any time. It’s completely your responsibility to check pricing details from time to time while taking any services.
11. Reseller Terms and Client Responsibility
12. Change of ToS
This is to aware that we have a full right to change our term and policy anytime. We do not release and share any notification before changing our services. For updates, you may be in touch with us.
13. Contact Information
If you have any questions about this Agreement, please contact us at [email protected].
