Service Maintenance - Buffalo, NY

Hello New York Users,

We started a service maintanance in our New York servers on 1st March 2025.

However after finishing almost 80% of the maintanance, datacenter engineers found a hardware fault in our newly configured harware raid and Hard disk systems.

At this time we had to choose from 2 options, 

01 - up the server with current configuration

02 - Reinitiate the maintanance

Due to future service reliability we had to reinitiate the maintanance and it is still ongoing.

FAQ

*What is the reason for this delay ?

Due to weekend and sunday there were some shortage in our primary datacenter system engineer staff, however shift by shift they are still working with our issue.

*Still are there any datalosses with this maintanance?

No . There are 0 chances to loss any of your data because datacenter  sitelanka team bothus have insite and offsite backups.

*How many more hours you need to finish the maintanance?

As newest updates from the datacenter , they are currently coping files from old disks to new disks. As their notice they are trying to deliver our server within 12 Hours due to weekend.

*How can I get more informations about this issue if my website is cant reach?

You can always open a support ticket through our portal. Its the most efficient way in such incidents.

Finally,

Very we are really sorry about this emergency incident our technical team always here with you 24/7 through our support ticket system.

We will announce you the latest updates through announcement portal.

Again we are sorry for this issue, Thank you very much.